I've an issue with my key card in that it doesn't open/close the doors or open the charger flap.
When inserted in the card slot, the car starts and goes OK. I can open the charger flap from inside the car but my concern is that after charging the cable won't release using the key card. I took out the SD card and put it in my computer and the RLink toolbox app said the card was corrupted. I tried to restore the card from a backup on the computer but this hasn't resolved the problem. Local Renault dealer is offering to look at it in mid June. Be grateful of any advice on how I could resolve this myself or where to get professional help. I live in Chester.
Thanks
Graham
Hi Anne,
Thankfully the issue is resolved. I rang the Renault helpline as you suggested and they will provide a new SD card for free, so that's good if it happens. The guy I spoke to said the SD card issue and locks on the car are not connected, it was just a coincidence that they failed at the same time. So I changed the battery in the key card, even though I had already replaced the battery with a new one and hey presto, I'm back on the road. Thanks for pointing me to the helpline.
Best wishes
Graham
Morning, The first thing I would try is checking if the fault with opening the flap occurs when you use the spare key card.
With regards the SD card, have you tried formatting a new SD card?
Does the spare SD card also not work (if you have one) ?