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Remote access to My Renault app.

in ZOE Z.E.50/E-Tech 2019-Present

I have owned my ZE 50 GT Line for 3 years from new and the remote access to the vehicle has now ended. It only lasts for 3 years. I am having trouble reconnecting the system via the My Renault app. When logging in it keeps on telling me my VIN number is invalid.has anyone else had this problem. I suppose I may have to contact Renault.

9 comments

9 Comments

Paul Lilly

Oct 03, 2023

The contact number for Renault Multimedia and Connected Services is +44 344 369 0000 Contacted them on 2/10/23 re renewing my contracts after 3 years and spoke to advisor who sent this email... Since the Easy Link website is not yet available, you will not be able to renew the services by yourself, therefore I am happy to request a one year extension for the Remote Control Pack & Smart Navigation, free of charge. These will be the only two subscriptions available for renewal as all the other contracts were merged into these two. Kindly note that these services can take up to 72 hours to become fully activated. Hope that is helpful.

Paul

Edited

Richard Wilson

Sep 26, 2023

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Yes, I think the Ohme Pro Smart charger works in a similar way, when I temporarily deleted the app from my phone the charger stopped communicating with the car, this has to be a significant drawback with the system because to cheapest energy tariffs rely on the charger calculating the most energy source effective charging times and to do this they need feedback on the cars battery state of charge.

Do the other manufacturers do the same, surely this is an issue with Renault.

Richy

Steve Taylor

Sep 26, 2023

Replying to

I think many car manufacturers have this API, the only other option surely would be to start a charge at a specific time (or after a set delay to allow for the cheap rate) and then let it run until full. I am not aware of charge leads or charge points/posts that can "turn off" an ongoing charge though many will deley the start.

Steve Taylor

Sep 23, 2023

My subscription is still current but I just wanted to point out that the Ovo Charge Anytime tariff relies on Renault passing 4G access to the car on to the electricity provider so renewal will be vital for anybody thinking of using Ovo. Ovo uses the Renault API to monitor how much power is being drawn and remotely changes the Custom settings on the car so as to charge when wholesale rates are lower.

Laura Phillips

Sep 21, 2023

Just to let you know, I messaged the Renault WhatsApp earlier and asked to renew the services. They asked for my VIN which I gave. They responded as follows. Very impressed now:

Clive Thomas

Sep 21, 2023

Replying to

Thanks for letting me know, that's a great result. I never thought that the software would time out as it did. I will contact Renault myself and see what happens. The other annoying thing is the ENCAP rating was 5 stars when I ordered the car but they removed the side impact airbags from the spec in the 12 months before delivery but I didn't realise that.

Laura Phillips

Sep 22, 2023

Replying to

Yes, the Euro NCAP rating played on my mind quite a bit when purchasing mine (a 2020 GT Line). But I think the reality is that the NCAP assessments and expectations have increased substantially and many 2nd hand vehicles won't meet the 5 star standard any more. The reality is that in an accident, the Zoe is still a safe car to be in, it may not be as safe as newer vehicles but that always been true. The removal of the side impact airbags was (imo) a stupid thing for Renault to do, but equally the protection they afford is limited to a fairly specific type of RTA, so I'm not too worried. In context, my first car was a Mark 1 Ford Fiesta, which no doubt today would be considered a death trap :)

Laura Phillips

Sep 18, 2023

I have exactly the same problem, except I just bought my 2020 ZE 50 GT Line. It's 3 years passed the subscriptions to things like remote access. I've tried going to a Renault dealer, but they said to call their helpline. I just want to renew the services (I don't even know what's available) on the app but there is no way to do it seemingly. I get the same VIN number is invalid message also. Frustrating.

Alan Shields

Aug 30, 2023

Equally interested as I will be in the same place in about 2 weeks time. Have heard you can renew it but at a cost of £150pa.