On Monday night (Dec 19th), I tried to charge my 2-year-old Zoe at my local Tesco's 22kwh PodPoint, and got this error on the dash, along with a flashing red light in the nose of the car. I got the same issue with my home PodPoint.
Google suggested that it was a failure of the ac charging unit, so I contacted my local main dealer on Tuesday morning. They assured me it was all covered by Renault Assistance, so I took it in, only to be told they couldn't even look at it until January 17th, but they would let me have a courtesy car for a couple of days, then they would arrange for a hire car. Unfortunately, the courtesy car isn't available until later today (Wednesday) so I am without transport at the moment.
The problem is, if they don't even look at the car until Jan 17th, that means they won't order whatever replacement part is needed until then, and the car could easily sit for another 2 or 3 weeks in their car park waiting for that to arrive, and then who knows how much longer before they get round to fitting it.
I am rather surprised at this apparent lack of concern over a warranty issue, and I would have thought Renault would want to deal with it rather more quickly than this. Unfortunately, I have no choice about taking it to my local main dealer.
Is this typical of Renault Assistance?
If something go wrong during the charging process. Keep calm it may not be that bad at all.
If you connect to a "bad" charger three times within 30 min from the last try. The car will produce the exakt symptoms as you describe. If it happen once, no issue. Try again after dissconnecting the cable. Reconnect again. If it still show issues. Go to a different charger. Becuase if you try a third time it will look you out of all charger both good and bad for at least 30 min but up to 60 min WITH THE CAR TURNED TO OFF and the key FOB 20 meters away (car self looking distance, you can not wait in the car it must shut down completly to restart properly and "forget" the error). If that happens, just keep cool and wait min 30 min from the last try (and drive to a differet charging network, check for water (or other obkjects that should not be pressent) in the charging plug,/charging socket etc.) then test again. So far it have started to work perfectly again (it have happen 3 times for me so far). I lernt this on my forst ZE40 Zoe, But it still applyes to the ZE50 as I have noticed.
Surely email or phone Renault dealership Head Office, not local dealer. Had similar problem with Toyota instant response from local dealership. Also with Nissan after being promised a petrol car for 2 weeks every year if 3 weeks notice given. Local dealer didn't have a car. After reporting to Nissan head office phone call from dealer they had found a car! I am sure one of those gadgets that they plug in would tell them what the fault was. That would only take minutes?