Just to round off my issues. As promised, Smiths Renault did reach out to me, and my car was booked in for the updates. This was yesterday, and after having the vehicle for the day, both the BMS and Energy screen (EVC) updates were successfully applied, all under warranty.
Whilst it should have not taken the amount of fuss, it did, and there should be a more consistent approach across all Renault Main Dealers - I cannot fault the customer service delivered by Smiths. Whilst we all make mistakes, we should be judged by our responses and in this case it was first class. As I often work in Peterborough, I will continue to use Smiths Renault for my servicing etc.
I had a similar experience with my local dealer, in that I effectively had to get the updates done as 'faults' covered under the warranty, that is that the battery range was low and that the energy screen was "missing".
Just to round off my issues. As promised, Smiths Renault did reach out to me, and my car was booked in for the updates. This was yesterday, and after having the vehicle for the day, both the BMS and Energy screen (EVC) updates were successfully applied, all under warranty.
Whilst it should have not taken the amount of fuss, it did, and there should be a more consistent approach across all Renault Main Dealers - I cannot fault the customer service delivered by Smiths. Whilst we all make mistakes, we should be judged by our responses and in this case it was first class. As I often work in Peterborough, I will continue to use Smiths Renault for my servicing etc.