On Monday night (Dec 19th), I tried to charge my 2-year-old Zoe at my local Tesco's 22kwh PodPoint, and got this error on the dash, along with a flashing red light in the nose of the car. I got the same issue with my home PodPoint. Google suggested that it was a failure of the ac charging unit, so I contacted my local main dealer on Tuesday morning. They assured me it was all covered by Renault Assistance, so I took it in, only to be told they couldn't even look at it until January 17th, but they would let me have a courtesy car for a couple of days, then they would arrange for a hire car. Unfortunately, the courtesy car isn't available until later today (Wednesday) so I am without transport at the moment. The problem is, if they don't even look at the car until Jan 17th, that means they won't order whatever replacement part is needed until then, and the car could easily sit for another 2 or 3 weeks in their car park waiting for that to arrive, and then who knows how much longer before they get round to fitting it. I am rather surprised at this apparent lack of concern over a warranty issue, and I would have thought Renault would want to deal with it rather more quickly than this. Unfortunately, I have no choice about taking it to my local main dealer. Is this typical of Renault Assistance?